Everything you want to know
Answers to the most common questions from parents. If your question isn't here, WhatsApp us and we'll reply in minutes.
🕘 Hours & Schedule
What are your official hours?
Official hours: Monday to Friday, 7:00 AM to 2:00 PM. Extended hours available 2:00 PM to 6:00 PM for additional fees (AED 100/hour).
Are you open on public holidays?
The nursery follows the official UAE calendar and closes on national and religious public holidays. Parents are notified of all closures in advance via the parent app.
When does registration for the new year open?
Registration for the 2026-2027 academic year is open now. Spots are limited — we recommend early booking. Contact us via WhatsApp to schedule a tour.
💰 Fees & Payment
What are the tuition fees?
Special offer fees for the 2026-2027 academic year (all age groups from 45 days to 4 years):
| Plan | Without Bus | With Bus 🚌 |
|---|---|---|
| Monthly | AED 1,200 | AED 1,450 |
| Quarterly (3 months) | AED 3,200 | AED 4,000 |
| Annual ⭐ | AED 7,000 | AED 10,000 |
📍 Live bus tracking included free with any bus package.
💳 Annual plan: pay once OR installments via Tabby & Tamara.
Sibling discounts available. Contact us for a personalized quote.
Can I pay in installments?
Yes! For the annual plan, you can pay in one go or split into easy installments via Tabby or Tamara — no extra interest. You can also choose monthly or quarterly payment at your convenience.
What is your refund policy?
Registration fees are non-refundable. Tuition fees are partially refunded based on withdrawal date (60% in the 1st week/month, 40% in the 2nd). For full details, see our Policies page.
Can I pause my subscription for travel?
Yes! Pause with one month notice (monthly & quarterly), or up to 2 full months (annual plan). For long pauses due to illness, we require an approved medical report.
🍎 Meals & Food
Do you provide meals for the children?
Yes, we provide healthy balanced meals (breakfast, snack, lunch) prepared in a clean, monitored kitchen. Weekly menus are shared with parents in advance via the app.
My child has a food allergy — how do you handle it?
We take food allergies very seriously. Inform us of any allergy at registration, and we'll provide suitable alternatives. All teachers know each child's allergies, and every meal is monitored.
Can I send food from home?
Yes, parents can send meals from home, especially for babies. We safely warm and serve the food at the right time.
🚌 Transport
Which areas does the bus service cover?
Bus service covers all areas of Ajman: Almouhat, Al Rawda, Al Tallah, Al Zahia, Al Aaliah, Al Yasmin, Al Bahia, Al Zorah, Al Hamidiya, Al Nuaimiya, Al Rumailah, Corniche, and others.
How do I know where the bus is right now?
Via live GPS tracking in the parent app. See the exact bus location, estimated arrival time, and get instant alerts when your child boards and gets off. Free included with any bus package.
Is there a supervisor on the bus?
Yes, every bus is equipped with a certified supervisor in addition to the driver. Safety is our top priority.
📱 Communication & Updates
How do I follow my child's day?
Via the Lu-mino Parent App. See daily photos, meals, nap times, activities, and reports — all live on your phone. You can also pay your invoices online from the same app.
Can I watch my child via cameras live all day?
No — cameras are not open live-stream to parents. Our cameras operate on an "on-demand" basis — parents can request to review a specific clip at a specific time, and the administration provides it.
Cameras record audio and video of everything inside the nursery throughout the day — solely for our children's safety:
- All classrooms, corridors, and shared areas
- Even cameras in children's bathrooms — for their protection and to monitor their safety during use (with technology that preserves the child's dignity and privacy)
- Lumino's AI Monitoring technology analyses scenes and sends instant alerts if a child needs attention
All recordings are securely protected in accordance with UAE privacy laws, and made available to parents upon formal request to the administration.
Do I get progress reports for my child?
Yes — daily reports via the app + monthly written progress reports + detailed termly reports following the British EYFS curriculum. Periodic parent meetings are also held.
👶 Care & Curriculum
What age groups do you accept?
We accept children from 45 days to 4 years. We have different programs for each stage: Nest Room (babies), Discovery (toddlers 1-2), FS1 (2-3), FS2 / Pre-KG (3-4).
What curriculum do you follow?
We follow the globally respected British EYFS (Early Years Foundation Stage) curriculum, supported by Montessori activities — a world-class method for developing independence, concentration, and confidence through thoughtfully designed hands-on activities.
🌟 Our Montessori activities include:
- Sensorial materials — developing the five senses
- Practical Life skills — pouring, buttoning, sorting
- Math with Montessori materials (cubes, beads, sandpaper numbers)
- Language activities with Montessori materials (sandpaper letters, picture cards)
- Culture & Science activities (maps, plants, animals)
We also integrate Arabic and Islamic Studies into our daily program to honor our UAE culture.
Do you have a program for children with special needs?
Yes! We have a full inclusion program for children with Special Educational Needs (SEN). We provide specialized support, individual learning plans, and shadow teachers when needed.
👩⚕️ A very special feature: We have a resident speech & language therapist on-site, every day. Most cases are resolved without external intervention — through our designed daily activities and the therapist's continuous observation. If a child needs intervention, we refer them directly to our on-site therapist — no waiting, no external referrals.
Do you have a uniform?
Yes, we have an official nursery uniform and a sports uniform for physical activities. The uniform is included in the annual registration fees.
🎓 Admissions
What documents and information are required for enrollment?
📄 Official Documents:
- Child's birth certificate
- Child's Emirates ID (or passport & visa page copy)
- Up-to-date vaccination record
- 1 recent personal photo
- Parents' Emirates ID copies
- Any prior nursery report (if applicable)
🏠 Additional information (in the enrollment form):
- Full home address
- Emergency phone numbers (at least 3 — parents plus one authorized backup person)
- List of approved medications for the child if needed (with dosages and times)
- Any food or drug allergies, or chronic health conditions
- Name and address of the child's treating doctor (if applicable)
How can I book a tour of the nursery?
Contact us via WhatsApp or call +971 6 520 9527, and we'll arrange a private 45-minute tour at a time that suits you. The tour includes classroom viewing and meeting the team.
Is there a settling-in plan for the child?
Yes! We provide a gentle 1-week settling plan: short visits with parent (days 1-2), short visit without parent (day 3), half day (day 4), full enrolled hours (day 5).
❓ Question not here?
WhatsApp us and we'll reply within 30 minutes during business hours.